At The Studio, we take design and craftsmanship very seriously and we want you to love these pieces as much as we do. Our items are carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt and notify us of any damage within 48 hours; our team will promptly work on a replacement. The Studio does not accept returns or exchanges on the following items: custom upholstery, furniture, art, rugs and sale items. Backorder dates are subject to change. Furniture may take an additional 5-7 business days while in transit. A handling fee is applied to any piece that requires extra care to ship or must ship freight, including rugs. This fee covers the cost of moving the oversized piece into the desired space and does not include package material removal or assembly. For any queries please email: firstname.lastname@example.org and we will gladly assist you.